Cancellation & Returns
At Bookmarshal, we ensure you a hassle free shopping experience, where you can confidently make purchases. We have a blanket no questions asked 100% return policy for all unused products bought from www.bookmarshal.com within 7 days of being delivered to you.
For all your cancellations and return please feel free to contact us at firstname.lastname@example.org or Call us on our Customer care #:- 9999315265 without any hesitation. Unless a product is defective, the only condition for accepting any return is that the product should be unused and should be in the original condition as it was delivered in.
However, damages due to misuse of product are not covered under the policy. Products with tampered or missing serial numbers are likewise ineligible.
'Damage' or 'defect' is as defined under the manufacturer’s warranty. Please return the item in the actual condition you received it with all its original packaging and accessories.
Replacement can be for the entire product or part(s) of the product subject to availability of the same.
To initiate a return simply write to us at email@example.com or Call us on our Customer care #:- 9999315265 and we will take care of the rest. It is as simple as that! We will pick-up the product that has to be returned from you at no cost to you.
How can I cancel items in my order?
You can cancel an item in your order, within 4 hours of placing the order unless your order has already been processed and shipped.
To cancel the complete order or any item, you have to call us on our customer care # 9999315265 or mail us on firstname.lastname@example.org.
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 3-4 hours to cancel the order and initiate a refund, should any payment be made by you at the time of placing the order. You will be notified of the same.
Once you have requested the cancellation of item(s) in your order, Eschoolbuddy will complete the cancellation and initiate the refund to the source of the payment method.
A fixed amount of 35 INR is charged on orders below Rs. 550 as Convenience Fee. This charge shall not be refunded if an order is returned or if the cancellation request is raised after the order is shipped.
Please allow up to 7 working days after receipt of your item to process any refunds. Where the original payment was made by credit / debit card we will refund any amount to the original card that was used. Where an order was paid for by cash on delivery, refunds will be made by bank transfer / NEFT.
Your money will be refunded to you within 7 business days of you making the cancellation request. (in any case of a refund we would only refund the money once we have received the product back at our /seller’s warehouse) Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Bookmarshal. Should there be any delays caused at the end of Bookmarshal, we will update you of the same. Bookmarshal shall not be responsible for (a) any delays caused by the banks in making the refund; and (b) delay in processing the refund by Bookmarshal of not more than 15-20 days, In the above enumerated cases Bookmarshal liability shall be limited to the amount of refund.